Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. What if I lose my Debit Card (ePayment/Way2Go Card)? Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. For expedited card replacement, a $10.00 fee will be assessed. Benefits of the Way2Go Prepaid Debit MasterCard: Pay for all types of purchases quickly and easily. Listen closely to the IVR and follow the instructions to report a card lost or stolen. You should always check your balance before using the card. Where can I find fee information for my new card? No. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, World Elder Abuse Awareness Day Conference, Pandemic Emergency Unemployment Compensation (PEUC), Work Search and Your Eligibility for Unemployment Benefits, Contact Arizona Unemployment Insurance Benefits, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), Electronic Payment Card (EPC) from Unemployment Insurance Benefits, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, You can make a transfer of funds to another bank account using the. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. My card is for CS payments and there aren't any convenient options with this card. What if Ive moved since I received my first EPC card? TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. They mumble and they always sound like theyre muffled and underwater. When should I expect my new Way2Go Card to be mailed to me? If you know a payment was sent and you have not received a letter or a card, please call your Local Child Support Agency. Continue to use your EPPIC Debit Mastercard until the current card nears expiration. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. How long will I have to spend the funds on my Bank of America Visa Card? The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. https://www.goprogram.com/goedcclient/contactUs.eppic%20, https://www.goprogram.com/goedcclient/privacyPolicy.eppic. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. A PIN is a 4-digit secret code to be used with the debit card. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. Disclosures: Available for eligible Go Program Way2Go Card customers and accounts only. I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. A new card will be mailed to you and should arrive in 9-10 days. Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. Once the first child support collection is received, it will be posted to your debit card overnight. You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. Works with all Go Program Way2Go Card eligible MasterCard programs. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? Initial Deposit Should you need to file another claim for unemployment benefits during this time. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? Only you should know your PIN. LearnMore. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. this same card will be used. You can contact the Bank of America customer service center for assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. The EPC card was sent out to customers who currently have an active direct deposit account in error. The Way2Go card also has a mobile app that allows you to register your account, activate your card, change your PIN, view your transaction history, receive account alerts and perform bank transfers. The custodial parent can view their account online for free at www.GoProgram.com, call Way2Go Card Customer Service at 1-855-462-5888, or perform a balance It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. I was on the phone for 3 HOURS AND 53 MINUTES. You will also be able to access account information at www.GoProgram.com. How long does it take to get your Way2Go card? I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. Translation services are also available for other languages. Press 3 if you have not received your card and need assistance. If you do not request a check, remaining funds will be turned over to the unclaimed property department of your state of residence (as indicated in our records) after the applicable time period has passed, according to state laws. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. COPYRIGHT 2023 NJ CHILD SUPPORT. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. What if Ive moved since I received my first EPC card? Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. Call 1-800-961-8423 if you need assistance. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. Does the new card have any fees I should be aware of? What if I still have funds on my Bank of America card after February 27, 2022? Beginning October 27, 2021, you may begin using your Way2Go card. Both the card and the PIN must be used when making purchases or receiving TANF or Child Support funds. How do I receive my debit card (ePayment/Way2Go Card)? How does the debit card (ePayment/Way2Go Card) work? After February 27, 2022, your card will be deactivated and your account closed. It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. The app is outdated. Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. For more information, see the developers privacy policy. The last payments by paper check were mailed November 1, 2012. You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Please enter OTP below to verify your Email address. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. Web access to your Card account and personal transaction history. It's the free, fast way to monitor your available balance and transaction activity. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. You are not allowed to spend more than the amount of funds posted to your account. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. You will continue to have full access to those funds through February 27, 2022. Initially you will receive a check for your child support payments. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Calling Customer Service Always read the ATM messages carefully. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. This will not change the way you receive your child support payments. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. You can find county office contact information here. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. Twenty-four hours after the payment has been received. To sign up for Direct Deposit click here. Transfer your funds to a U.S. bank account using the bank transfer feature. Leading the way to wherever you want to go. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Bank and managed by Go Program, is sent by U.S. mail, and should arrive in 7 to 10 days. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. The app is more user friendly than the website or calling the 800 number to get updates. I have been using Way2Go for my unemployment since May of 2020. link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. Where can I find an ATM for my Way2Go Card? Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card.
If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. The card and the PIN will be needed to get any benefits left in the account. Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. How does the debit card (ePayment/Way2Go Card) work? For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. Nothing, there is no fee for ATM denials. Replacement cards will be delivered in 7 to 10 business days from the date you order it. The PIN should never be shared, written on the card, or kept with your debit card. After that, you will charge a $0.35 fee for each withdrawal. Please note that it may take up to 60 days for check issuance. ATMs usually dispense money in increments of $20. Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? Bank of America will provide card replacements until January 27, 2022. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. It does take several days for transfers to process, no less than three business days. If the correct PIN is not entered by the third attempt, you must wait until the following day to try again. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. 2) Your deposits and spending is immediately shown, as a banks would. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. You can use your card on or after October 27, 2021. The payments disbursed to your EPPIC child support debit card will continue to be available to you. How much can I withdraw from my Eppicard? $0.50 after the fifth call (each call, each calendar month). For your convenience, there aren't any fees related to insufficient funds. 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. You can also get cash withdrawals from your card. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. You can also use the same card if you reapply, and the case is approved. What would I do if I was unable to activate my new Way2Go Card? Go Program, which manages the debit card program, will create and mail out a new card to the address provided to the child support program. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. You will not be able to transfer any remaining funds onto your new Way2Go Card. If you have not yet received your card, you may in the coming days. There is no charge for this service. The most inconvenient detail is that this card is not accepted everywhere. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. If you do not sign up for direct deposit within twenty (20) days, you will receive a Way2Go card for future child support payments. You must register the new card on www.GoProgram.com, the Way2Go mobile app, or by calling (833) 322-1441. Data privacy and security practices may vary based on your use, region, and age. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. The developer provided this information and may update it over time. Four different kinds of cryptocurrencies you should know. The card will arrive in 2 to 5 business days. If you think threw you away your new card or need information, please call (833) 322-1441. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction. . If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. As a result of the ongoing changes, a number of customers who currently receive child support payments via direct deposit may have received a new Way2Go EPC card in error. The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. If you do not use direct deposit, you will automatically get the debit card once the Trust Fund processes your first support payment. I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. 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