You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. Use is at our discretion and we are not obliged to use your Content in any particular way or at all. You have 30 days from the date of receiving your order to initiate a return. Buy Myprotein Clear Whey Isolate - 20 Servings (Tropical Dragonfruit) on Amazon.com FREE SHIPPING on qualified orders Skip to main content . Your order will automatically default to any saved addresses but you can choose to add a new one. 50. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Please refer to our returns policy page for more information. Don't forget, you can choose to re-subscribe at any time! Please send us a message through your account. Recently ranked 21st in the Sunday Times Fast-Track 100 list we are now the UK's No 1 online sports nutrition supplier and have a strong presence in France, Italy, Germany, Eire and Spain. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. All trade business is supplied on an ex-works basis. Try Our Search. Enter it here'. long as necessary. Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? If you want to remove an item completely then click the x button. What do I do if I have ordered the wrong item? How to Cancel Myprotein Subscription on Android Device: Open your Google Play Store app. We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. Who WAS the controller? Verified. regarding your personal data, you should contact us using the details below. All products returned to us are checked by our Returns Department. What do I do? have been transferred to them. You can select your preferred payment method at checkout. The email you Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. I am the recipient of a Gift Voucher, how do I redeem it? Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! It is the perfect way to give a gift when you dont know what to buy! Help Centre | MYPROTEIN ENJOY 45% OFF EVERYTHING USE CODE: SALE45 + FREE SHIPPING AT $100 HELP CENTRE How Can We Help? Are you shipping from outside the UK now? If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team. Gift Vouchers can only be used on www.myprotein.com. : February 16. You could also try coupons from popular stores . Myprotein is very clear that for any . You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. There are currently no items in your basket. We've all done it, ordered something and then realised later that it is no longer needed. For amino acids based products such as Branched Chain Amino Acids (BCAA) and L Glutamine, this data will be displayed within the nutritional table. Feel free to write to us at the office address above, but please note that this is not the address to return items to. *Please note that in order for a return to be eligible, it must be in pristine condition and raised within 30 days of receipt. If not, please ask the purchaser to contact us via marketing@myprotein.com so that the Gift Voucher can be reissued. You will receive your credit in the default currency of the Website. For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. continue to be able to exercise your data protection rights, submit complaints exercise your rights in accordance with applicable law. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. We will refund the original credit/debit card/PayPal account used to purchase the item. The new If you need any support please contact us. Our quality. We have extended our normal returns policy for the Christmas period. Phone: 0845 094 9889. Except that, if your initial order qualified for promotional next day delivery, all recurring orders will only qualify for standard delivery. We regularly review our pricing to ensure we remain competitive. You'll need to click on the item and choose the cancel option. failure of the Website to meet your requirements. What do I do if I have not received my order? 1. The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. Data privacy and security practices may vary based on your use, region . Follow the simple steps below in how to return your unwanted clothing: Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. Returns 46. The Myprotein Gift Voucher is available in 10, 25 and 50 denominations and enables you to give a gift when you dont know what to buy. is still unsuccessful, we will give you at least 48 hours notice in advance of To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. Any item bought from October 18th 2022 can be returned up until January 15th 2023. Grateful for the advice from other reviews about weighing the powder, as 2 scoops is far more than the recommended 51g. As soon as we know whats happened, well send you an email with the outcome. Your dispatch confirmation email will list the items that have been sent. Our #1 protein powder for your everyday nutrition! Select the one that you want and discover all the information you need. processing was based on your consent which you have withdrawn. When Any credit that has not been used within 90 days from the date of accrual will expire. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. Absolutely, you can select a delivery address at the checkout stage. Discount applies to the cheapest in-basket item that meets the promotional requirements. Our Impact Whey Protein is obtained through filtration of a whey solution. The Netherlands (for addresses in the Netherlands, Belgium, Denmark, Finland, Germany, Luxembourg, Poland, and Sweden), 7. requests regarding your personal data, or if you have any questions or concerns Jan 24, 2023. If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Once your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates. You can email it to family and friends, or print it out to give to them personally. You agree to indemnify Myprotein for all claims brought by a third party against Myprotein arising out of or in connection with a breach of any of these warranties. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched. Gift Vouchers are valid for 12 months from the date of purchase. The discount on your initial order may be different from the discount on recurring orders. Are my personal details safe if I create an account? First, they set out the consumer's statutory right to cancel in the UK. All Myprotein stock depends upon availability. This is just so we can keep our customers safe! Maximum discount value and percentage will vary depending on promotion. We recommend that you contact your local customs office for information. If the Referee is using a referral code, the Referee must enter this code at checkout. No price match requests will be honoured retrospectively, We reserve the right to exclude 'special offers', We can only price beat single products and not a combination of products, The company must have been trading for at least 6 months and able to take online payments otherwise it will be left to our discretion. We only keep data for as The value of the gift voucher cannot be converted back to cash. Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. You will receive the applicable credit on your account 24 hours after despatch of the Referee's order. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.myprotein.com. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a referral code (regardless of whether they have previously placed an order). The pending transaction is telling you that the payment is authorized to be taken. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. In some cases, gifts must be added manually to basket so additional information will be provided. Over charged on item inspite of BlueLightCard advertising of 50% off. Comments on our service and even new ideas to make your experience with us even better are always welcome. Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. Use the enter key to expand submenu items. - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. The Customer Relations Team opening hours are Monday - Friday 9am to 6pm. Need some more help? You agree to perform all further acts necessary to perfect any of the above rights granted by you to Myprotein, including the execution of deeds and documents, at the request of Myprotein. By permitting The Hut.com Limited (registered in England and Wales under company registration number 05016010) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ or any other member of The Hut Group (we, our or us) to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for to use your Content), you agree to be bound by these Social Media Content Use Terms and Conditions (Terms). f. You have the option to delay your subscription order by a month, provided notice is given at least 5 days before your next billing date. However, this does not affect your or any other persons rights in relation to personal data as referred to below. It'd really speed our investigation up if you could find the information below before contacting us-, 6. Health is singnature of our life..Kitchen scale- https://amzn.to/3JDi5xRInstagram - am. payment, you must cancel your order in advance. To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of the Website. You'll note the customer pays the return costs, and custom orders are non-returnable: The company sets out its own refund conditions, which give customers 30 days to return items rather than 14: For services, again, you only need a brief clause setting out the rights to cancel. j. The item I ordered is out of stock. Please note that due to hygiene reasons, underwear and face masks are non-returnable. The credit that stands to your Referral Scheme account is not transferable in any way. Perfect for anyone serious about achieving their fitness goals and wanting one of the highest-quality protein shakes available. We want to resolve the matter. Each subscription order can be delayed no more than twice (making a total two months delay). $14.99. We reserve the right to not price beat if we feel the match is not a comparable and fair one, We reserve the right to remove this service at any time without notice, We are unable to price beat Myprotein products from third party suppliers, Price difference will be matched in the form of account credit. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website https://www.myprotein.com/ ('the Website') and your relationship with: (i) The Hut.com Limited (trading as https://www.myprotein.com/) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ; or. You are only eligible to participate as a referrer in this Referral Scheme if you have previously placed an order on the Website. . Why am I having problems accessing the checkout? Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable. . g. By agreeing to these Terms you represent and warrant to us that: (1) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time; (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws; (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and. This Returns Policy was last updated on 19/03/2019. e. The rights you grant to us are non-exclusive and (subject to our rights) you retain all rights to use the Content for your own purposes. i. What is the difference between impact whey protein and impact whey isolate? . Head over to our contact page to get in touch with them now. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. The main difference between Impact Whey Protein and Impact Whey Isolate is their fat and protein content: Impact Whey Protein has a slightly lower protein and higher fat content. Discount codes cannot be used when purchasing a Gift Voucher. Please refer to our Privacy Policy page. Once youve got all your items in the basket, then add your code in the box marked 'Got a discount code? Once you have processed your return online, you have a further 14 days to return your item(s) to us. As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. If the missing item is not on there then you'll need to allow longer for it to be delivered. Social Media Content Use Terms and Conditions. of your personal data, for example; where our purposes for processing your Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. Retailer website will open in a new tab. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation). Maximum discount can vary depending on promotion but will be stated if different. Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your . The Myprotein Gift Voucher can be used to buy any item sold by www.myprotein.com. If you cannot find the answer to your question, please click here to send a message to our customer service team. If you do not want us to reattempt to process Special offers will not apply on top of any subscribe and save discount, except where it is relates to meeting a spend threshold. Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your Gift Voucher in time. We're sorry that happened! You can choose to cancel individual items or the whole order. m. We are the controller of your personal data and you can obtain further information or exercise any of your legal rights by contacting us on the details below: Email: customer.experience@thehutgroup.com, Address: Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA. data for a number of years for purposes such as tax and accounting. If you have already received your item, please read our returns policy to find out how to return the item to us. The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. I have paid for an order using a Gift Voucher. Post Your Return. We take all complaints seriously and are committed to protecting our valued customers. Please refine your search. Please note that it is not a mandatory requirement to provide this information on our website, however where this information is not displayed Myprotein will look into external testing procedures to obtain based on demand. We'll Do The Rest. No code needed. This means that ordering with us will continue as normal and there will be no change to your shopping experience. Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. By accepting these Terms you consent to such checks being made. internal re-organisation. e. All orders are subject to availability. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. I have been ordering this product for a long time and never paid this price. Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. Receive the applicable credit on your account 24 hours after despatch of the Voucher! Have not received after CANCELLATION of order Closed Arjun avi filed this complaint against Myprotein Jul... Purchase the item to us are checked by our returns policy to find out how to Myprotein... Quality of any of our products then please raise this with our Customer service team and even ideas! Number of years for purposes such as tax and accounting item, please click here to send a to... In any particular way or at all contact page to get products to our customers!... Expect the order marketing @ myprotein.com so that the Gift Voucher can delayed. Original credit/debit card/PayPal account used to pay any additional tax or duty for my orders?. Raise this with our Customer service team or at all a Referral code, Website... Checked by our returns policy to find out how to cancel Myprotein Subscription Android! Absolutely, you have processed your return online, you can email it to family and,! To personal data as referred to myprotein cancellation contact us is obtained through filtration of Gift! Data myprotein cancellation referred to below send a message to our Customer service team right to cancel in default... Your or any other persons rights in accordance with applicable law any credit that has not been within! 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