Ebay does not do this. The short answer is yes, Mercari is safe for both buyers and sellers as long as you follow their marketplace guidelines and know the signs to look before dealing with any seller or buyer. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The reason I ask is I ordered an item the morning of the 23rd (Monday). FRAUD. They still approved it. this is done and then they want the last 4 of his social. All items sold on Mercari ship within two business days, and our system allows sellers to choose their shipping provider. That is fine but what is of concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. I asked him why the buyer wanted a refund they told me I had to speak to the buyer when I did speak with her she said there was an issue with the lining of the bag and it was hardly noticeable. The reason this was a problem, was the one stuffed animal thats back was not shown had a hole in it and I was assured that the stuffed animals were in good condition and later after I brought the issue to the seller she said well that is odd they were on a self and she was not aware of the hole. Both apps offer unique features and benefits that appeal to different types of buyers and sellers. If a buyer has a problem with their purchase, they can contact Mercari to request a refund. If the seller does not ship and the buyer initiates a case and is approved, the buyer will receive a full refund, minus any fees associated with the order. I got my $$$ back after a few days. If your tracking stops receiving updates, we recommend reaching out to the shipping provider. the customer service usually is good, but now that i am considered a violator of policy its like im in prison and they are the warden i do not know that this will successfully be resolved, Posh Mark deleted my listing I have a $100 antique book very rare by Dr. George Ohsawa. Listing it below one I seen simular, I sold and shipped it promptly. And they raise this frequently. I came here to sell from another site. Flag her account! I highly doubt it would be damaged. Think about it. And just a few days ago, ordered PJs, lady confirmed sale, had a tracking #, a week goes by, she never mailed it. Whether I get my money back will be anyones guess but such is Mercari. Hopefully I will get my money back. Thanks to Mercari, Im finally able to go back to all cotton Levis, which have always fit me like no other jeans that Ive tried. This allows them to negotiate the best price and delivery time for their item. ', Press J to jump to the feed. It's not like eBay. I sold several items and shipped then buyer comes on and says that they never received and Mercari just cancels the order. Their charged are wayyyyy to high anyway!! Im able to dress nicer now than Ive been able to since a red light runner hit me, blew out the bottom 1/3 of my spine, ended my career and marriage several years ago. Having an issue with your order's delivery? Then another saying it must be shipped "within the time frame listed." Yeah, I placed the order at like 7:30 AM on the 23rd. Thats when I noticed that he only shipped 65lbs worth of crap back instead of the 175lb keyboard in a flight case that I sent him. Items sold on the Mercari platform and shipped to buyers located in certain marketplace states may be subject to sales tax. Shipping yourself via Mercari can be beneficial if youre looking to save time and money. Additionally, some items may be available for pickup if you live in a participating area. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. The Mercari system has a set up were if you dont rate after 3 days of the purchased item it will rate the seller for you. Sometimes an order can be delivered to the wrong address. To take advantage of the offer, make sure your order meets the following criteria: Buyer must have a minimum of two Mercari purchases in the past 12 months, Items must be limited to items in good condition and between $15-$2,000 in order value, Order must be placed using the Mercari app or website. Well a woman recently contacted me to buy a ring I had listed for $200, its actual value around $500. The standard time is three days from when payment is submitted unless otherwise noted. She received them and said they were used shoes, which was clearly stated. So I thought I would buy a new Prada and two Coach, all 3 from different people and all 3 have turned out fake. How are you doing on Bonanza ? What makes the experience different from say, ebay, is that the interactions are a lot more personal. Great. 'In honor of imnotlegolas for starting this subreddit. So they have their flaws, certainly, and I thank the Lord and knock on wood that Ive been lucky enough so far, but theyre not 100% bad, and I still find selling worth it. Mercari does not sell any products but acts as the middleman between buyer and seller, ensuring successful transactions. I would NOT try to sell anything more than $10. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. I messaged him but he didnt respond. I'm almost certain my second Mercari purchase came from Hawaii to me in Ohio in less time than it took this seller to ship. With the exception of one item all other items suddenly sold . That one package that had been temporarily lost? wanting to get the money to my friend his bank account was entered for the direct deposit. End of Rant! If a resolution is not reached, Mercari will review and decide the outcome, and a possible refund may be given to the buyer. Im not a clothes snob by any means Ive always been a bargain shopper. When I refused, she made a claim that it wasnt properly discribed as it was not completely round. I got one frown from a potential buyer-not even a buyer- because she was upset that I wouldnt hold an item after she canceled our meet-up twice. Additionally, there is a cap of 1 item every 24 hours to encourage responsible and mindful selling. Im poor as dirt but its great to be able to dress nicely in clothes that fit better, for way less than Walmart prices. I moved all of my items from Poshmark and EBay a few years ago and Ive never looked back; havent had a single issue on Mercari; plus its so much easier. I appreciate it!I shall send the seller one final message and give them 24 hours to reply before doing it. Not sure if it's different for sellers. I wasnt able to drive to the post office, thats 35 minutes from my house. FDA restricted items such as food, homemade food, food supplements, vitamins, diet products, muscle enhancers, home remedies and homemade cosmetics (any ingestibles). Due to the nature of your return policies the process takes more steps, more time, costs the buyer more money, and more effort then it takes to return an item in store. I cannot begin to count the number of times I have been sold Sterling silver items that are clearly marked with a 925 stamp that are completely fake How I know this is because I TEST ABSOLUTELY EVERY SINGLE PIECE OF SILVER OR GOLD THAT I PURCHASE, ALWAYS without exception Whether its sheet metal,findings and wire from a mill that I trust, fancy new jewelry from Jared, estate items in an online auction, antiques from a reputable dealer, or a pretty necklace from a mom in Arkansas cleaning out her jewelry box. for me it is still better OfferUp, I will never use this site again!! Id rather give them to my teething puppy than sale them, even at fair market value, to what has to be some of the rudest people Ive ever encountered. Every transaction has been great (knock on wood). This is my third purchase from Mercari, so I don't know if I'm being unreasonable in my expectations, or if the seller isn't following the established rules. Oh my goodness I actually have the exact same situation going on at the moment! For international shipping, you may be able to have your package shipped to you via EMS, ePacket, or other international services. USPS stated a label was printed, but never scanned in at post office. No, Sellers do not rate buyers on Mercari. Look below: "What if my item is never shipped? That means drop the price. Too many to name. I asked for ONE extra day to get the ring in the mail but they denied it and PAID THE SELLER, ANYWAY. For orders using a Mercari prepaid label, the cost of return is covered. To stay active, sellers need to list new items for sale, give customers timely replies to their inquiries, and provide accurate product shipping and delivery times. So far so good. Sorry for rambling but my lesson was learned just like yours. I contacted him and chewed him out a bit and he tried to laugh it off and wouldnt give a straight answer. The more likers, the merrier. After the transaction is rated, no refunds or returns can be made. Customer service is mostly unreachable/incompetent. When I looked at her records, she had dozens of cancelled transactions. Listing seemed easy enough , got a message that it was sold- when I had the chance to get back to it there was sign it sold. Clicked on it same message from USPS. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). Both Mercari and Poshmark are popular apps for buying and selling a variety of items, including clothing, shoes, electronics, home decor, and more. I have had 4 people not rate me so I have to wait three days for the system to automatically provide the funds. We'll remind the buyer to rate you. Furthermore this return, as well as any others, comes at a cost to the buyer to return. She was going to maybe pay for that Priority Mail; 3. Contact Mercari and they will cancel for you and not ding your account. Lol I still have one of the keys off the cheap Chinese keyboard he sent back to try and scam me as a reminder to always cross my ts and dot my Is. I politely told him I run a business and to come back when he was serious. So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. I responded with Why? I use the shipping to send the item, so I dont have to pay in advance and pray I get my money back. Still waiting for bought item arriving this week. We have implemented various safety protocols and systems to ensure your items arrive quickly and securely. Once you have met these criteria and placed your order, you will select Free shipping as your delivery option when you check out. Amazon is my choice. Without a second thought why wouldnt it have cards inside them if its $30 for a pack. Additionally, all items are insured up to $200 so youre covered in the event of loss or damage. If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. Ebay does not do this. SCAMMERS, THEIVES, and poor business practices! Which I thought was really unfair because it happened to be a victorious secret Fragrance that I had not smelled in a very long time. When the seller creates a listing, they choose to pay for shipping themself or have the buyer pay. At first glance they looked real but after I had accepted them I sat down and started to really look at them and they are so fake. The calculator will then provide you with an approximate cost that you can expect to pay for shipping. After several emails later explaining my problem. Mercari will also charge you to expedite payment. Mercari is a rip off site, RUN, do not walk away. While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. Keep seeing My sale is getting viewers but nowhere a way to check my account or how anyone gets in contact with me! I also find its a good place to Buy, but not to Sell. If you have a unique situation, you can reach out to the Mercari customer support team and they may be able to provide an exception. Shipping to a PO Box? All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 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mercari what if seller doesn 't ship within 3 days