Which of the following is a primary function of management? His action is acceptable, because the higher social value is the survival of the family. C) the utilitarian principle Business managers and executives have a responsibility to examine internal concerns for how they may influence company decisions. Both quantitative and qualitative data is needed to understand the full context of the issue at hand. Analysis of life stages[1] is part of financial planning. At the very least, youll be minimizing the number of resources wasted. C) His action is wrong, because the man would not want the grocer to steal from him. True or False, Which of the following would a company employ to measure and compare its business processes to similar processes of other companies within their industry? E) fixed, A(n) ________ budget is one that can be adjusted over time for changing environmental conditions. Order fulfillment involves all of the following business processes except: A) e-mail encryption. 20 Questions Show answers. D. Political influence. Mistletoe Corporation has a detailed set of organizational goals and management information system that delivers timely and accurate information. C) 2 and 3 E) Productivity. C) an intranet. Several characteristics unique to our personalities can affect how we see others. In many cases, fixing the problem at the source will eliminate most of the issues you face downstream, as well. D) identifying and clearly describing the facts. B) sales forecast You can read about the history of the product, find ideas for baking, purchase the candies in the colors of your school or favorite team, and learn the percent of each color in the standard bags. D. Beliefs and reactions to situations. A) e-commerce. C) financial True or False, The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following? C) They offer services that are highly perishable. D) CTO. C) Radical innovation As well discuss, improving your bottom line is the main reason youd decide to improve a process in the first place. C) number of process improvements C) realistic, positive, and understandable E) Terrestrial radio, Which of the following is not protected by copyright law? B) big data. We have selected for you 4 different types of business processes that have already been mapped by HEFLO. a. A) ISO 9000. A) programmer. Examples of external factors include the following: Technology innovations and changes; Competition; Economic trends; Government policies and legislation True or False. A) writes software instructions for computers. From there, youll switch to a bottom-up approach. E) fine-tune merchandise availability. B) Business processes are a collection of standard operating procedures. A) helps the employees calculate their productivity metric. B) defining the business and developing a mission. B) market Once youre sure your documentation is accurate, you can then assess the process objectively and comprehensively. ________ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed. B) emphasizing development and improvement. The U.S. Department of Commerce developed a ________ framework in order to enable U.S. businesses to legally use personal data from EU countries. D) increases in transaction costs. Araceli has a new manager who she suspects might be a micromanager. A) Identify the business ecosystem the distributor is Question 1. A) structural E) balance sheet. B) percentage of processes with advanced controls Learn how Brixly instantly achieved a positive ROI after introducing Helpjuice to their customer service processes. D) the Golden Rule C) MIS C) identifying the options you can reasonably take. C) translates business problems into information requirements. A) to compare measured performance against the standards established C) Competitive advantage Anchor Resort and Casino requires its casino dealers to have licenses, observes them using closed-circuit TV, and requires detailed reports at the end of each shift. B) It helps to communicate corporate strategy to all members of the organization. Your customers will benefit from the many behind-the-scenes improvements youll make over time, too. B) Phishing True or False, Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole. B) new market entrants. An information systems manager: Although everyone is different, some financial concerns are common to or typical of the different stages of adult life. A number of methodologies have been developed over the years for improving business processes within a variety of contexts and scenarios. Cliche as it may be, theres a ton of truth to the old moving parts metaphor. Use your SMART goals to determine whether your efforts are on-track, where things might be going amiss and where your team is truly excelling. C) operational B) customer perspective A) Business processes influence the relationship between an organization and information technology. A) expertise area D) organizational chart While the decision-making process itself appears quite standardized, no two people make a decision in exactly the same way. Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors. All of the following are technical solutions to protecting user privacy except: B) the distinction between an idea and its expression. What is the dominant approach for budgeting used today? C) Competitive advantage A) setting realistic performance results. ________ is the process of instituting ongoing small, incremental improvements in all parts of an organization. D) customer training on new products, 14) Measures of the balanced scorecard's internal-business-process perspective include: On just the surface, then, optimizing these workflows will enable your employees to make the most use of their knowledge, skills, and abilities. Despite their variations, each methodology adheres to the principles of lean operations: While the methodologies discussed above differ in many ways, you probably noticed some considerable overlap between them. B) to show a significant deviation from standards Shareholders and owners. E) offshoring low-skill jobs C) Spamming B) quality. B) customer perspective C) employee-satisfaction ratings C) using the graphical elements of another product. An internal process is a type of business process that organizations perform without the influence or involvement of external business partners. (Incidentally, these issues are likely impacting many other areas of your organization, as well.). B) doing a cost-benefit analysis D) DSS C) Improved quality leads to increased market share and employment. E) cultural, Some managers use ________, which provides four indicators with which organizations can set goals and measure performance. His manager had a choice of punishing Evan or providing him coaching and retraining on how to calculate the cost of flooring correctly. B) zero-based Measuring and evaluating performances. Which of the following statements about digital firms is not true? Feb. 24, 2023 - As Industry works through the onboarding and configuration processes in the National Background Investigation Services (NBIS) system, the DCSA NBIS Industry Onboarding Team would like to remind users to refrain from taking any subject management actions in NBIS, to include creating a subject's profile or initiating cases, until notification is provided that these actions can . As time goes on, its important to keep close tabs on your teams efforts to improve. A) Different strategies call for different scorecards. E) co-creation of business value. C) learning and growth perspective How would you describe her level of control? A successful organization can involve its employees in the control system in all of the following ways EXCEPT D) defect rates, 16) Measures of the balanced scorecard's learning-and-growth perspective include: Practically speaking, it can lead to better internal communication and company culture in direct and indirect ways. Finally, think about the ripple effects of improving each of these areas and whether fixing certain issues in a specific order might be most beneficial. Why? As a result, they admitted many students who were marginally qualified and who performed poorly in classes. Converting raw data into a more meaningful form is called: D.Project closing guidelines. An informal group can be considered to be an organization. E) nowhere, because they are only used during a visit and are discarded once a visitor leaves the Web site. Internal processes are an aspect of the balanced scorecard method, which is a performance metric an organization can use to identify areas that may need improvement. Organizational size The larger an organization becomes, the more complicated its structure. Each has different characteristics and goals. A) operational E) requires more time from managers than zero-based budgeting. Which of the following best defines Kaizen? E) too much control, Recruiters for Eastern Shore University were under extreme pressure to increase enrollment by 15 percent. A) A safe harbor In fact, 84% of teams surveyed by Camunda in 2020 plan on investing more into automation technology for those specific purposes. D) Competitive advantage E) Improved decision making. Internal Process: views the quality and efficiency of an organization's performance related to the product, services, or other key business processes Organizational Capacity (or Learning & Growth): views human capital, infrastructure, technology, culture, and other capacities that are key to breakthrough performance Learn more Improving your internal business processes will increase your overall teams productivity, as well. B) big data. A) Musical compositions Projects are influenced by factors internal and external to the organization, these are known as EEF Enterprise Environmental Factors (EEF). D) evaluating the level of bonus compensation, Section 14: Special Requirements for TX Comme, Donald E. Kieso, Jerry J. Weygandt, Terry D. Warfield, Don Herrmann, J. David Spiceland, Wayne Thomas, Claudia Bienias Gilbertson, Debra Gentene, Mark W Lehman, Fundamentals of Financial Management, Concise Edition, Strategic Management Test Two Chapters Four,. C) Decentralized B) human resources E) The opt-out model, Copyright is a legal protection given to creators of certain types of intellectual property. D) Digital firms sense and respond to their environments more rapidly than traditional firms. D) time taken to replace defective products. These factors after being figured out are grouped into strengths and weaknesses of the company. D) Enabling cost-effective e-business processes D) variable B) the use of the Internet and technology for instantaneous communication. D) Targeting D C) Only objective measures should be used and subjective measures should be avoided. E) A clothes manufacturer expanding its offerings to new styles. A) Long-range planning activities of senior management A) market share If it doesnt bring more money to your business, theres no sense in doing itright? Nike's use of celebrities to market their products, TRUSTe is an example of which of the following? Which of the following is NOT a characteristic of a successful control system? E) They are decentralizing decision making. D) to actually see the sequence of suppliers that contribute to a product D) 1 and 3 A) A car manufacturer's Web site that lets you customize the features on the car you are purchasing. Six Sigma offers two separate processes for improvement: In both cases, the 6Ms of Six Sigma drive all efforts to improve performance in a comprehensive, cohesive manner. These are factors that the company may be able influenceor at least anticipatebut not fully control. E) market share. It's also important to monitor any external environmental factors that can affect how the business functions as well as develop methods for overcoming these challenges. A DSS is most commonly used by the operations management level of an organization. B) external processes Techniques for improving quality include all of the following EXCEPT All large businesses incur administrative costs in the process of delivering revenue collected from customers to the suppliers of the goods or services being purchased . The idea is that this more quantitative stance will lead to more consistent performance, which in turn leads to more stable and predictable results. A) employee commitment and customer satisfaction. A) zero-based C) on the ISP's servers. A) overemphasis on one instead of multiple approaches E) customer, Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives? A: Enterprise organizational assets B: Environmental process assets C: Environmental enterprise constraints D: Enterprise environmental factors Question 18: The collection of generally sequential and . A) dashboard E) decide. C) Gramm-Leach-Bliley Act D) taking corrective action C) Enabling a company to work collaboratively with customers and suppliers The organization's processes and procedures for conducting praject work during Executing Monitoring, and Controlling include all of the following EXCEPT A B. C. D. Change control procedure. Dermot just learned that his company is closing, and all the employees will be laid off. E) variable. These risks can be forecasted with some reliability, and therefore, a. A) Operational E) Secondary activities, Malicious software that is installed secretly on your computer by other applications and that tracks your online movements is called spyware. Once youve adopted the new process in its optimal form, you can then solidify the change within your internal documentation and knowledge base. C) comparing performance to standards E) HIPPA. ________ is the amount of acceptable deviation from a standard, determined when the standard was established. D) He has high employee retention and low attrition rates. A) overemphasis on paperwork Even if the process seems to be going smoothly, there might still be small changes you can make now that could have long-lasting implications for the future. B) market C) organization, culture, management, and environment. B. All of the following are reasons why performance falls significantly short of the standard EXCEPT True or False. Even though she seems successful, which time management mistake may Olivia be making? Start by looking at things from the top down. Recently productivity has been declining globally. Role Perception 5. Ideally, youll already have created process documentation for your current processes in clear detail. B) overemphasis on paperwork A) bureaucratic For one thing, youll be keeping costs to a minimum while at least maintaining the same levels of productivity. TQM is a comprehensive approach dedicated to continuous B) goods and services produced, divided by labor, capital, energy, and materials. Join over 1000+ companies already growing with Helpjuice. B) market share C) balanced scorecard C) A bookseller selling an e-book reader that reads only the bookseller's books. Resource availability contral and assignment management. C) mass customization D) It can be created to fit your values and needs. C) the mobile digital platform. A) E-commerce is affected by the law of diminishing returns. E) Nike's use of celebrities to market their products. A virtual company: D) The Internet enables the production or sales of substitute products or services. Which of the following statements about organizations is not true? True or False, A(n) ________ is typically a major source of data for other systems. C) uses Internet technology to maintain a networked community of users. A business model describes how a company produces, delivers, and sells a product or service to create wealth. D) local suppliers. A) Because benchmarks are not being set or are being set too low. I now know what not to do in my next job." E) unawareness of performance drop. A) Improved efficiency D) Benchmark existing systems Six Sigma is a BPI methodology holding that all processes within an organization can be defined, measured, and improved and that positive financial results should always be the ultimate goal when doing so. B) Internal business IT governance refers to the overall decision-making that guides the IT strategy of a firm. A) evaluating budget-to-actual variances D) financial perspective, Stewart Corporation plans to grow by offering a sound system, the SS3000, that is superior and unique from the competition. This will help you dig past the surface, potentially uncovering the true root cause of an even more complex problem to tackle. E) innovation. D) too little employee participation She is engaged in. D) Business processes are usually ensconced in an organization's culture. D) DSS D) autocratic D) tactical E) He has a scheduled vacation and is e-mailing and texting employees during regular hours. Acknowledge when there has been a previous breach of trust. Edwin Hollander, after many years of studying leadership, suggested that the follower is the most critical factor in any leadership event. A) 1 only B) external audits D) financial perspective, 22) Manufacturing cycle efficiency is an example of a balanced-scorecard measure of the: To achieve our firm's vision and strategy: 9) All of the following relate to the balanced scorecard's learning and growth perspective EXCEPT: 10) Measures of the balanced scorecard's financial perspective include: 11) Measures of the balanced scorecard's financial perspective include all of the following EXCEPT: A) too much control. B) is flexible toward changing environmental demands. D) Improved employee morale B) establishing standards E) Privacy law, What is the most important function of an enterprise application? A) market share D) Benchmark Firstly, you must be prepared to invest properly into the initiative, in terms of manpower, resources, and capital. D) Cause-and-effect linkages may not be precise and should evolve over time. D) competitive From there, its on to the next business process in need of improvement. E) CKO, According to ________, you should take the action that produces the least harm. The internal environment of an organization refers to events, factors, people, systems, structures and conditions inside an organization that are generally under the direct control of the company.. Corporate mission, corporate culture, and leadership style are factors that are typically associated with an organization's internal environment. E) oversees the company's security policy. No matter how talented your employees are, their productivity is subject to the processes and workflows they must adhere to throughout their day. Motivation: Motivation is the primary force that drives a person to action. Project closing guidelines. B) economic value added Developed and managed internally, OPAs influence project planning, execution, and control. As you optimize these workflows, youll also continually remove hazards and distractions that can potentially throw your team off course. A) MBO D) COPPA Which of the following best describes ERP systems? C) informational Ideally, personal finance is a process of management and planning that anticipates or keeps abreast with changes. D) Spyware C) longer cycle times B) timely, accurate, and objective In the VALS framework, two segments stand apart based on their abundance or lack of psychological, physical, and material __________. D) people orientation and improvement orientation. A) An intranet C. Use domineering influence. E) KMS. 2) The purpose of the balanced scorecard is best described as helping an organization: 3) The first step to successful balanced scorecard implementation is clarifying the: 4) The balanced scorecard is said to be "balanced" because it measures: 5) Balanced scorecard objectives are in balance when: 6) The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT: 7) Identify the best description of the balanced scorecard's financial perspective. will have a direct impact on their overall experience with your brand. A) broad. D) an extranet. A) a strategic map ii. B) physical True or False, An ESS supports which of the following? In the beginning M&Ms were all brown; more recently they were produced in red, green, blue, orange, brown, and yellow. When your team does get thrown off course, though, youll be better equipped to handle the ordeal whether formally or informally. E) too little participation. Which of the following is a step in the control process? B) Companies should determine which workers are to blame for problems. D) better meet customer demands. D) using the creative elements of another product. True or False, Some forms of illegal sharing of music files have declined as legitimate online music stores have expanded. The Internet increases the bargaining power of customers by: One of the most impactful internal factors is the owners, shareholders, and sometimes the executive management team. Internal Factors Organizations have control over the internal factors that affect their recruitment functions. C) access. B) HIPAA Values that influence decision-making. Recently, the purchase of a 14-ounce bag of M&Ms Plain had 444 candies with the following breakdown by color: 130 brown, 98 yellow, 96 red, 35 orange, 52 blue, and 33 green. D) Align processes with goals. A) the CEO. D) PayPal's online person-to-person payment system. C) Range of variation D) Trade secret protection E) violation of a monopoly on the ideas behind a product. A process in which lower level managers anticipate their department's resource needs and pass them to top management for approval is called top-down budgeting. A) He asks to be copied on everything regardless of what it is. Well that is the line I would erase. This article throws light upon the six main factors that affect individual performance. A) number of process improvements 2. B) number of on-time deliveries E) verifies the accuracy and fairness of financial statements, B) primarily used when management suspects embezzlement. C) Opt-out program C. Domineering influence. On top of achieving immediate results, this also opens the door for even more powerful improvements at every step. C) ERP, SCM, DSS, and CRM. True or False, A ________ is a senior manager who oversees the use of IT in the firm. C) Perform a strategic systems analysis A) product differentiation D) a strategic scorecard E) functional, ________ control is an approach to organizational control that is characterized by informal and organic structural arrangements. In many cases, your team may have simply gotten used to the way we do things around here and might never give a second thought to how much better things could be. Other Influences on Project Management. B) anonymous surfing. B) MIS Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to A) customer acquisition B) information systems manager. C) learning and growth perspective In other words, your data should be the catalyst for change within your organization. A) expense budget C) They are detecting opportunities and increasing innovation. D) Artwork D) influences the work process and levels of employee performance. Out of all these needs, the basic needs and security needs take a position above all other needs. Issue and defect management procedures. The first is for processes, policies, and procedures for conducting work, which includes the following: Policies Procedures Standard templates General guidelines The project management team cannot update or modify these elements usually, as they have been provided by the organization. E) core competency. (And, as they become more efficient, theyll have more time and energy to provide even more value to the business via innovation and creative work.). Economic Conditions - One of the biggest external influences is . E) tactical. C) Decision making and administrative activities of middle managers C) gross profit percentage Six Sigma focuses heavily on data at all stages of the improvement process. There're generally two type of business processes: Functional processes Cross-functional processes Functional processes are the processes that are performed within the ambit of a functional department. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. A) Benchmarking Internal Environment Definition: Internal environment is a component of the business environment, which is composed of various elements present inside the organization, that can affect or can be affected with, the choices, activities and decisions of the organization. A) informational Charlotte is trying to measure her salon's productivity during the first quarter. B) transmit orders to restock directly to its suppliers. This control is part of the ________ area. A) Six Sigma. It likely goes without saying, but the use of automation and other technology is a huge part of improving your business processes. Which of the following is a private corporate network extended to authorized users outside the organization? He is distraught and anxious about how he will pay his bills and make ends meet. C) Compare performance to standards. In other words, lean focuses on perfecting your current processes before you begin thinking of adding even more complexity to the mix. On the surface, this simply means taking whats not working and figuring out how to make it work. A) They cannot hold inventory. Information systems enable globalization. D) informational As committed to BPI as you should be, being overzealous can do major damage to your business. Here, youll consider everything that could possibly be causing the main problem within the process then working to understand just how connected these factors are. D) capital expenditures budget C) overemphasis on means instead of ends. A) employee retention Q. C) PGP That said, the initial focus of lean BPI is on removing friction while maintaining your current productivity levels. Jared Spool is arguably the most well-known name in the field of design and user experience. B) customer perspective But, even those that have been formalized through standard operating procedures should still be looked at a bit more closely. All efforts to improve your business processes must be backed by no, driven by data and other hard evidence. E) Enabling inventory and supply chain management, Enabling business functions and departments to share information, ________ prohibits an organization from collecting any personal information unless the individual specifically takes action to approve information collection and use. A) productivity. A) taking corrective action D) A department store creating specialized products for preferred customers. More than merely ironing things out and maintaining the status quo, you can actively look for ways to bring in even more cash and to do so in the most economic way possible. A) feed-forward control. E) Small retailer, Any intellectual work product that isn't based on public knowledge can be classed as a trade secret.
internal business processes influence all of the following except