Ive been using them for almost 9 years now and they are very trustworthy. They show up on time and most importantly they know what they are doing. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule Did a fabulous job. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. I warn you do not use them. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. The cost would've been $700+. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. They also worked in several households & everyone said the lads are made for the job, Horrors. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. The manager said he would call us back and he never did. Easy, done. He marked that he checked the filters, which he definitely hadn't. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Friendly environment You are in Phoenix. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. There is no cleaning staff. I am going to dump this company's contract ASAP. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. That's the absolute basics and he lied about it. We use dedicated people and clever technology to safeguard our platform. Pretty awful. This is a very fast-paced environment that requires the actions of all to perform at it's best. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I discourage anyone from using Parker and his greedy Sons. Thanks for the recommendation! Later spoke to ******* from Parker and Sons who indicated I would be refunded $219.78 for plan. Why bother even to schedule in advance? Customer service contacts and company information. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. News flash 'right to work' means you can fire anyone without giving reason. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. Thanks for nothing pat Mack Fine. The original invoice was modified by making changes, i.e. The Parker & Sons per-job pricing structure is to blame. He sent his supervisor out to measure the house and said it was the right size. Why didn't the salesman offer a discount coupon if it was available? We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. Have an after-hours emergency? 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! Well guide you through the process. Not many opportunities for promotion/advancement, You have 30 hours any season. Useful. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. This profile is powered by Birdeye. So, Parker & Sons is charging $833/hour. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. I paid $11,000.00 for the heater and a/c. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in. These are just a few examples: Dave at Parker and Sons came to my rescue. Parker & Sons is currently rated 4.4 overall out of 5. They cleaned my vents last year and they put my vents back on backwards. We know he'll love your shout-out as much as we do. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. Submitting a response indicates a willingness to work with customers to make things right. Add an outlet for a new TV and outlet in garage. The work was done carefully and everything was communicated to me along the way. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. Luckily, my next call was to Parker & Sons. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. The email sent to *************************** is attached. Their error of omission cost me $950. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. I was told I was the next customer in a 2 to. I told my boss and she told upper management but they got mad at us. During the week we also done get assigned breaks. They are not authored by Glassdoor. I may have not been presented other billing options. Im still waiting! Wish I could leave more then five stars.We had a plumbing emergency. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". We offer the expert services you need at prices you can live with. Juan, we agree. Customer service contacts and company information. Charged them $4600 to replace a water heater. Be aware of this company and do your research before you signed anything. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. Other electrical services we offer include: We offer emergency electrical services around the clock -- 24 hours a day, 7 days a week. Audrey, your safety and satisfaction is of the utmost importance. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. Since we opened for business in 2019, we read more. They had my new water. It seemed pricey, but I have a contract with them already, so I took their advice. Justin Ross came out to our house around 9am the next day. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. Random schedule changes which affect your life. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. The sales people and technical staff were efficient and professional. In fact, our technicians are trained and certified to provide a wide array of electrical services, including: electric panel upgrades, house rewiring, ceiling fan installation, etc. It has been a year and my AC has not functioned correctly. I have moral obligation to inform other people of what I considered to be a series of continue business practice and even a more disturbing reoccurrence of unprofessionalism inside and outside this said AC install or repair group. The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. As a matter of policy, BBB does not endorse any product, service or business. I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. We're not your Average Joe! We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! Was told a tech would be out today to replace parts. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. I guess they dont check their workers. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees.
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