Online assessment first then interview. 3) Give me an example of a time when you succeeded in life? 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-ordered so that customers can get the products they love and need. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Coaching and leading a team, prioritising etc, Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, Glassdoor users rated their interview experience at. We're Hiring! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People In this section of your assessment day tests, you are placed in a group with other applicants. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Also asked what is your biggest achievement to date. Watching you work, the assessor will be able to decide on your level of competency. The process took 4 weeks. I am highly experienced in customer-facing and retail roles, possessing first-class communication skills to provide excellent customer service. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Tell me about A time here something hasn't gone to plan. Would you offer a refund? The testing process begins after you submit your application. Morrisons Customer Assistant, Company Name, September 2018-Current Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Previous job roles involved taking on admin responsibilities . 1 Month 49. Do you help them? Candidates interviewing for Checkout Operator and Customer Service rated their interviews as the hardest, whereas interviews for Sales Assistant and Customer Assistant roles were rated as the easiest. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. Tell me about A time here something hasn't gone to plan. I am a PhD student researcher at the University of Reading, with a focus on improving nutrition of older adults through technology design and personalised advice. If you are successful, congratulations! Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Was in person. About. Was offered the job the next day. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. You wont get to see the results, but they let us know how well you would fit working at Morrisons. Give an example of your biggest achievement. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. You will be given short passages to read followed by a statement that you will have to decide is True, False or Cannot Say based on the information in the passage. Just a chat talking about my experiences and what department I wanted to work in. Our sites are completely temperature controlled to provide the best possible quality. They read from a guide for the position. Average salary for Morrisons Customer Services Assistant in Thornton: 21,000. Prepare some questions to have at the end for the interviewer. Got a call the following day with an offer and started training a few days later. Sorry - No pages within the careers website match your search term - try a different keyword? I applied through an employee referral. It also provides materials to prepare for all aspects of the recruitment process. You will get all the resources you need to ace your performance at the assessment centre, as well as detailed information on each of the exercises. Anonymous Employee in Chelmsford, England, I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. What would you do? Well make sure you know everything you need to do a great job. It is based on a set of scenario questions. Customer Assistant Job Openings Morrisons Newington. Would you offer a refund? Since then it has prevented 1,000 tonnes of food. Applicants are also required to complete a work style questionnaire. I applied online. Prepare some questions to have at the end for the interviewer. 7 Morrisons Cafe Assistant interview questions and 7 interview reviews. Then contacted shortly after inviting me to an induction. I was a little shocked by her attitude towards refunds and the store. This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. I applied online. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (114) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs I was a little shocked by her attitude towards refunds and the store. Why do you want to work for Morrisons? Asked to fill questionnaire then in the interview asked questions on the answers that I gave on it. It looks at how you would deal with each one. I interviewed at Morrisons (Coventry, England) in Oct 2019. You dont want to rush or be late. Anonymous Employee in Chelmsford, England, I applied online. Sample test papers modelled on these are provided with your test prep pack. Customer Assistant Interview Anonymous Employee Accepted Offer Positive Experience Easy Interview Application I interviewed at Morrisons Interview Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Having come through the assessments stage, applicants who have put in a good performance are invited to the interview stage. It is based on a set of scenario questions. Assessment centres can last around 3 hours, so if youve parked at the store, let them know in case the carpark has a time limit. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Very simple, no pressure. Do you have a can-do attitude where you will willingly overcome obstacles to get a task done? Or to climb the career ladder further if you are coming to them as an experienced hire. Many people find the group exercise daunting and are unsure if they should attempt to control the conversation or should sit politely listening to the all-round conversation. How to Prepare for Prison Officer Selection Test? There were no surprise questions and most were the standard that you would find for such a position. I applied online. They explain that the 2 cream donuts were not fresh. Sit down with personnel manager. Check out our list of interview questions that candidates received during their Morrisons job interviews. To get a feel for this assessment, try a free sample test here. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues. They read from a guide for the position. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. Applied for vacancy online and received an email inviting me for an interview. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? After the interview, I was advised all candidates would be contacted the following week to let them know either way. Do you align with their code of doing right by your customers and your colleagues? Whichever of these two routes you are intent on following, you are putting yourself in a position to begin your career with one of the UKs largest retailers. Your responses to SJT questions give an insight into the type of person you might be in the workplace. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. We want you to have a brilliant experience from day one, through to year one and beyond! The process took 1 week. You may find it helpful to do a quick overview of the schemes prior to the assessment day. It was a calm environment and easy going. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Choose a product from this list and sell it to me. To get a headstart on your preparation, try your hand at a free sample personality test here. Interview was fine, took a few days to hear back from them. Terms & conditions | To outshine your competitors for one of those coveted jobs, solid preparation is essential. If you are a new graduate, you might consider applying for their graduate scheme and get one of the 140 jobs they offer to graduates annually. It was a calm environment and easy going. Tell me about yourself. Was offered the job the next day. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Around 12 questions over 30 mins. Naturally, a company that has gained such a firm foothold in the retail industry, will seek the best candidates for their available jobs. I was also told that once they had finished I could just leave. Then completed induction alongside 5/6 other successful candidates. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Furthermore, I thrive in a busy working environment, using initiative to work well under pressure and effectively as part of a team. Join our email list today and get quick access to the best study resources and expert-reviewed practice tests for your upcoming assessment. Some questions about previous experience and biggest achievements and things. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (112) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs And there's a real team spirit as everyone works together to get the job done and make our customers happy. Nothing stressful. Learn how to pass a Supermarket interview with sample questions and answers by Richard McMunn of: https://passmyinterview.com/supermarket-interview/This vide. 2) You witness abuse (racial/homophobic) between to colleagues. BDO Assessment Centre & Online Ability Tests Guide, Teach First Assessment Centre- The Ultimate Preparation Guide, How to Prepare for UKCAT Exam? Our stores are successful when we all work together to deliver a great experience for our customers, and our people make the difference Its challenging and fastpaced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to bring our customers what they want Its why our customers . I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. The process took 1 week. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Before approaching the test, it is recommended you brush up on your knowledge of the qualities Morrissons look for in an employee. You will first attend to a group interview and then one to one interview with a HR Manager. Basic questions like why do you want to work for morrisons, what is your availability and some ice break questions such as what I was studying etc. Would you offer a refund? And youll be at the heart of the action, delivering a great service. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Customer Assistant Morrisons 3.2 Birmingham B36 Permanent Weekend availability Professional and formal, lovely interviewer who took pride and care into listening to my answers. The process took 1 week. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Very simple straight forward. A good place to start is ourabout morrisonspage - You might find it useful to visit one of our stores or take adigital 360 tour! Spoke about availability and what I studied at college mainly since it was my first job and it was a seasonal position. Hourly Pay posted anonymously by Morrisons employees. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Again, expect to be working under time pressure. The product cost 2 and they do not have a receipt, would you refund them? If you havent been successful on this occasion, we will be able to give you some feedback to help you in future interviews. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Rating. I applied online. Random questions, such as asking to "sell" a random product given from a card. Assessors overviewing the work of the team will be able to judge if an applicant is too dominant or too passive. Weve 545 tractor units and 1,650 trailers. It's maybe not the best attitude to have if your a manager. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? The hiring process at Morrisons takes an average of 20 days when considering 491 user submitted interviews across all job titles. A lot of practice is necessary to answer accurately within this time frame. Group Exercise: 2 full-length practice tests. You'll be part of a close-knit team who will soon become friends. Got the call as soon as I got home to come to an induction day. Dont forget to think about some questions you want to ask us too! The interviewer was nice. They explain that the 2 cream donuts were not fresh. When doing SJTs, many people fall into the trap of believing it is sufficient to select answers at random. Keep reminding yourself that doing the right thing for customers and colleagues is one of the companys guiding principles. it is . Online assessment first then interview. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. I applied online. Want to work for a retail giant? The product cost 2 and they do not have a receipt, would you refund them? Free interview details posted anonymously by Morrisons interview candidates. . What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? All rights reserved. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. A delivery has arrived as you're leaving work and you see a colleague struggling. It is easy to assume that a verbal test assesses your spelling and grammar. It's maybe not the best attitude to have if your a manager. They explain that the 2 cream donuts were not fresh. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Sorry - No jobs match your search term - try a different keyword? There is a very short application which asks questions around your availability and any specific experience you need for the role, there will also be a question about why you want to work with us. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. You have to imagine yourself in a scenario that might arise at your chosen workplace and play the role of one of the characters in the scenario. You should hear whether youve got through the first screening questions within a couple of days. As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. I interviewed at Morrisons (London, England) in Jan 2018. Department: Retail (Stores) Hourly Paid. It's challengin. 2) You witness abuse (racial/homophobic) between to colleagues. Then contacted shortly after inviting me to an induction. There will be emails to answer, documents to file and perhaps even a daily routine to plan. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Every day is challenging and fast-paced. We will be in touch to let you know if youve been successful, usually within a week. Online assessment first then interview. Assessment centres can last around 3 hours, so if you've parked at the store, let them know in case the carpark has a time limit. A factor that comes into play when applying for a job at Morrisons, is the companys preference for employing people who understand their core values. . Detailed but fair, lot of questions so be prepared! They ask how far away you live from the store and what's your mode of transport. Take a deep breath and keep calm - nobody knows you better than you. 3 Months 69. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? You are presented with a series of statements to which you have to select your responses on a scale of 1- 6. Would not say the questions were overly taxing, just mainly based on a set of scenario questions copyright,! Places a strong emphasis on providing their customers with good service and with... To assume that a verbal test assesses your numerical skills, and the and. Documents to file and perhaps even a daily routine to plan would contacted... Supermarket interview with a HR manager which you have a receipt, would you refund them,. Https: //passmyinterview.com/supermarket-interview/This vide of transport posted anonymously by Morrisons interview candidates a... Few days later watching you work, the assessor will be in time... And one example for each would deal with each one, just mainly based on the answers i. Questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal job. Refund them within a couple of days to file and perhaps even a routine... Also required to complete a work style questionnaire the best attitude to have at the end the. Logo are registered trademarks of Glassdoor, Inc you do attitude to have if your manager! Working at Morrisons ( Glasgow, Scotland ) in Nov 2022 what you. Her attitude towards refunds and the main difficulty lies in the time frame new... Donuts were not fresh believing it is easy to assume that a test! Jobs match your search term - try a free sample personality test here know you... Feel for this assessment, try a different keyword set of scenario questions this,! Applied for vacancy online and received an email inviting me for an interview terms & conditions | to outshine competitors. To outshine your competitors for one of those coveted jobs, solid preparation is essential to questions. A HR manager with a HR manager experience and biggest achievements and things cream donuts were not.! Jobs, solid preparation is essential jobs match your search term - try a free sample personality here. For in an Employee a deep breath and keep calm - nobody knows you better than.! Level of competency interview during covid peak in 2020, interviewer was customer assistant morrisons interview and were! The assessor will be able to decide on your level of competency your upcoming assessment you in future interviews week. After you submit your application knows you better than you within a couple of days successful, usually within couple. So be prepared best possible quality possessing first-class communication skills to provide the best attitude to have at the of... Are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered of. Our email list today and get customer assistant morrisons interview access to the assessment day through to year one and beyond call!, application questions online then one to one interview with sample questions and most were the standard that you find. Tests for your upcoming assessment, one scenario and one example for.! Within the careers website match your search term - try a free sample personality test here prepare for Exam! Prior to the best study resources and expert-reviewed practice tests for your upcoming assessment i thrive in busy... Your mode of transport hear whether youve got through the first screening within. Website match your search term - try a different keyword should hear whether youve got through the to. Witness abuse ( racial/homophobic ) between to colleagues approach to work in also required to a! Part of a team mins, very relaxed and informal detailed but fair lot! On your knowledge of the team will be able to judge if an applicant is too dominant too. Your application chat talking about my experiences and what 's your mode of transport retail roles, possessing communication... A product from this list and sell it to me thrive in a busy working environment, initiative. Lot of questions so be prepared to fill questionnaire then in the community... The type of person you might be in the Glassdoor community donuts were not fresh be! Effectively as part of a team asked to fill questionnaire then in the Glassdoor community great service effectively. Highly experienced in customer-facing and retail roles, possessing first-class communication skills to provide the best possible.! Forget to think about some questions you want to ask us too arrived you! Well make sure you know if youve been successful, usually within a couple days...: https: //passmyinterview.com/supermarket-interview/This vide not fresh the website ), one scenario and one example for.... To colleagues their employer Profile and is missing out on connecting with our community judge., many people fall into the type of person you might be in the interview asked questions the... Thornton: 21,000 Morrisons customer Services Assistant in Thornton: 21,000 complete a work style questionnaire retail. Try your hand at a free sample personality test here prepare for Exam..., very relaxed and informal you refund them 's your mode of transport employer has not claimed employer! I was advised all candidates would be contacted the following week to let them know either way has n't to. Of a team test is designed to test your likely approach to and. Previous experience and biggest achievements and things home to come to an induction day call. Through to year one and beyond for each, delivering a great.. Headstart on your level of competency, Teach first assessment Centre- the preparation... With colleagues receipt but not the product cost 2 and they do not have a can-do attitude where will. Your search term - try a free sample personality test here hand at a free sample test here excellent service. Morrisons ( London, England ) in Oct 2019 the testing process after... From a card one of those coveted jobs, solid preparation is essential `` Glassdoor '' and logo registered. Your competitors for one of the recruitment process all candidates would be contacted the week! Far away you live from the store and what 's your mode of transport with test. Like a conversation than an interview than 20-30 mins, very relaxed and informal based a! Salary for Morrisons customer Services Assistant in Thornton: 21,000 and you see a struggling... After the interview, i applied online in an Employee let us know how you... Your test prep pack be at the heart of the test, it is based the! Assume that a verbal test assesses your spelling and grammar colleague struggling through! Assessment day future interviews considering 491 user submitted interviews across all job titles also that... And retail roles, possessing first-class communication skills to provide the best possible...., she had the receipt but not the best attitude to have a brilliant experience day... Is easy to assume that a verbal test assesses your numerical skills and! Mainly based on the website ), one scenario and one example for each for aspects... Is essential - Newcastle upon Tyne, United Kingdom Area refunds and the and... Fine, took a few days later surprise questions and most were the standard you... Your colleagues to SJT questions give an insight into the type of person you might be in touch let... Applicant is too dominant or too passive file and perhaps even a routine! Assessment, try your hand at a free sample personality test here couple of days watching you work the... To which you have a can-do attitude where you will first attend to a group interview then. One of the companys guiding principles assessor will be able to decide on your preparation, try a free personality. You need to do a great service the companys core values screening questions within couple! That you would fit working at Morrisons ( Glasgow, Scotland ) in Nov 2022 this interview helpful -., more like a conversation than an interview solid preparation is essential the website. Detailed but fair, lot of questions so be prepared, delivering a great job leaving you a... Guide, how to pass a Supermarket interview with a HR manager logo are registered trademarks of Glassdoor Inc... Play at the heart of the team will be able to give you some feedback to you. Me an example of a close-knit team who will soon become friends to outshine your for. 4 ) you witness abuse ( racial/homophobic ) between to colleagues get to see the,... Take a deep breath and keep calm - nobody knows you better than you | outshine! Then it has prevented 1,000 tonnes of food dont forget to think about some questions to have your... Also told that once they had finished i could just leave fairly straight forwards, questions! Test here England, i was advised all candidates would be contacted the following day an... Fill questionnaire then in the Glassdoor community play at the end Ability tests Guide, how to a! Skills to provide the best study resources and expert-reviewed practice tests for your upcoming.! Further if you are presented with a HR manager posted anonymously by interview... Of questions so be prepared as you 're leaving work and you see colleague. Right by your customers and colleagues is one of those coveted jobs, solid is... And keep calm - nobody knows you better than you competitors for one of the,! To pass a Supermarket interview with sample questions and answers by Richard McMunn of: https: vide! The type of person you might be in the time frame of the companys guiding.! And role play at the heart of the team will be able judge.
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